Service Quality could mean anything, right?
It’s true— “quality” can be a nebulous concept. Our practice of measuring quality makes its definition clear and tangible for our clients and our team. To that end, we measure three factors of our Service Quality that we can monitor and manage.
We apply processes to our service operations, and measure both the accuracy and outcomes of each. All of our processes, from estimating work to code quality standards, are systemized and routinely monitored to promptly address risks and issues as they come up and ensure we are meeting our objectives
Proper testing is often overlooked in outsourced engineering engagements— either the customer is expected to test the deliverables, or the testing plan is the first thing to get shorted when the budget runs dry. Our team of QA engineers works with our clients to define test cases and provide the results of those tests with each release. From the design to the deployment, the team can reference the client’s ultimate expectations in concrete terms
Our practices balance quality and efficiency— if we can do something well, we must then do it quickly without sacrificing our hard-won quality standard.