How do you measure Client Success?
We focus on three key areas with measurable factors that contribute to client success.
We monitor the timelines for our daily work, providing insight and visibility to our clients in the natural course of our engagement. Our clients know what is going on because they get regular updates from us, and we share communication and development tools with them
Our clients, as startups, are routinely trapped between cash flow and deadlines. In many cases, our connections with our clients begins weeks or months before the time is right to begin an engagement. We offer this flexibility by supporting a number of clients of different sizes and timelines with compatible engagement types, and we plan our resources such that they have time for emergencies, internal projects, or skill development
Our practices for reliable delivery are constantly evolving— from estimating work to mitigating risks. In order to manage improvement, we measure which methods yield more accurate estimates and better reliability for our clients. The resulting tools and processes are truly impressive, and our clients enjoy the fruits of our labors every day.